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IRCTC Agent | Precautions while Buying e-tickets from Authorised Travel Agents

E-ticket is a railway ticket booked online. An e-ticket can be booked online by an individual itself on IRCTC website, Check how to complete IRCTC registration to book an e-ticket by your self. Or through a railway ticket booking agent. There are several travel agents in India who are authorized to book tickets. A travel booking agent has an IRCTC agent login through which he can book tickets for the customer. You can find an IRCTC agent near you here.
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While booking tickets through travel agents one should pay attention to the following:

  • Demand a receipt from the e-ticketing IRCTC agent for the payment made for booking ticket.
  • Ensure that the Travel Agent has valid Authorisation Certificate issued by respective Principal Agent. List of authorized agents is also available on Home Page of www.irctc.co.in under ‘Agents’ section.
  • In order to facilitate the availability of website to Individual users, e-ticketing Travel Agents are barred from booking all types of Rail tickets from IRCTC website www.irctc.co.in between 8:00 hours -12:00 hours. Do not buy tickets from Agents between 8:00 hours-12:00 hours. Such tickets are liable to be canceled.
  • Check carefully all the details viz. Stations, Date, Fare, Service Charges, Age, Class etc. printed on the E-Ticket,
  • Please insist that your Mobile number is printed on E-ticket. You will receive SMS on your mobile phone regarding details of your bookings including the fare and the service charge.
  • Cross-check the actual cost of your E-Ticket with the SMS received from IRCTC.
  • If the agent demands more than the prescribed service charge, you can also lodge a complaint at agentcomplaint@irctc.co.in.

Service Charge:

  • On IRCTC website: Rs. 20/- for Sleeper Class, 2S class tickets and Rs. 40/- per ticket for other higher classes. (Service Tax extra) Check eticket service charge details
  • Through IRCTC Agent: An additional Rs.20/- for Sleeper Class, 2S class tickets and Rs.40/- per ticket for other higher classes.
  • Please note that the Travel Agent Service charge is per PNR and not per passenger.
  • There is no IRCTC Agent Service charge for cancellation of ticket.


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