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How To Do IRCTC Ticket Cancellation From New Website



Ticket cancellation from IRCTC new website has become confusing with the complete change in the IRCT website. Many users are not able to find out various common options on the website and therefore it has become difficult for them to use it. Thus most of the users are feeling helpless and not happy with the new changes in IRCTC cancel ticket process. But to help you I have listed out some of the difficulties faced by most IRCTC account users in ticket cancellation from the mobile app and checking IRCTC ticket cancellation charges calculator.


The common issues faced in railway ticket cancellation are:
  1. Not able to log in to the new website.
  2. Not able to check booked ticket history
  3. Don't know how to cancel train ticket booked at counter
  4. Not able to print tickets on a computer website
  5. Don't know how to generate e-ticket SMS again.

Therefore the users want to get switched to the older version of the website. IRCTC did allow it in the starting when it decided to launch the new website but later forced everyone to use the new website, don't know why? And also blocked the website outside India. International users are not able to access the new website.

Now let's see how to resolve the major common issues which confused the website users.

How to print and do ticket cancellation from IRCTC new website on a Mobile

Cancellation, printing and other activities that you can do with a ticket are very simple but little confusing on the mobile website, to do it successfully just follow these steps:

  1. On your mobile browser open the website.
  2. Now Login to your account. If you are facing any issue on mobile website login then you can check how to Login.
  3. After successful login, open the sidebar menu and go to "Booked Ticket History" under "My transactions" under "My Account" Menu.
    Picture of IRCTC mobile side bar menu with Booked Ticket History option
  4. Now, will show you a list of tickets booked by you, you can filter them by upcoming and past journeys and sort the list on the basis of journey date and booking date.
    Picture of IRCTC mobile booked ticket history page
  5. Find the ticket you want to check details of and TAP on it.
  6. The system will show you the complete details of that ticket. Now check carefully on the top right corner of the ticket details box there is a three dot option. Just TAP on it.
    Picture of ticket details on mobile website
  7. Now you will get all the options like cancel ticket, print ticket, get SMS, get PNR status etc. TAP on any option you like to complete the action.
    Picture of cancel ticket and print ticket options on mobile website

How to print and do ticket cancellation from IRCTC new website on a computer

Cancellation, printing and other activities that you can do with a ticket on a computer website are also simple, just follow these steps:

  1. On your computer open the website.
  2. Now Login to your account. If you are facing any issue then you can check how to Login.
  3. After successful login, open the sidebar menu and go to "Booked Ticket History" under "My transactions" under "My Account" Menu.
    Picture of booked ticket history option on IRCTC website
  4. It will show you a list of tickets booked by you, you can filter them by upcoming and past journeys and sort the list on the basis of journey date and booking date.
    Picture of list of tickets on booked ticket history page
  5. Just find the ticket want to check details of and CLICK on it. Please pay attention the ticket booked list contains all the details of that ticket which confuses that we can only see those details only but it's not so, you have to click on the ticket details box to unlock the cancellation, print, get SMS etc options like the picture below.
    Picture cancel and print ticket options on booked ticket history
  6. Now you will get all the options like cancel ticket, print ticket, get SMS, get PNR status etc. Click on Cancel ticket option to cancel the ticket. Or click on the Print e-ticket option to print the ticket. Note: please check whether the popup from the new website is blocked or not, if the popup is blocked then it will show an icon in your address bar and will not allow you to print the ticket. To allow it you have to click that icon and has to select always allow popup option.
    Picture of not able print ticket on IRCTC website

The new options for ticket cancellation from IRCTC are a little confusing for people who are fond of the old website. IRCTC also must have made access to details option easier.

This was all about the ticket cancel and print problem that users are facing, if you still have any issue with the new website then please write it down in the comment box below, I will definitely reply to your queries.

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4 comments:

  1. Thanks, its really very useful. I was completely unaware of it. It helped me a lot.

    ReplyDelete
  2. @Bigboss 11 Yes most of people don't know and therefore they are blaming the new website.

    ReplyDelete
  3. sir I lost the userid and password, I have PNR 2730575176, yatra reference no. 0608822416249,train no. 11408 on 16th august 2018.
    sir I wants a printout of ticket please help me.

    ReplyDelete
    Replies
    1. First you have to get your username which you can get from the oldest or say very first email from ticketadmin@irctc.co.in and then using your login id you can reset your password. Then you can take print out of your ticket from booked ticket history. You can also travel with the eticket SMS sent on your mobile number and also can request a PNR status by typing PNR (your 10 digit pnr number) and send it 139. For Example: PNR 2730575176.

      Delete